Refund Policy
At Strength Culture United, we strive to provide the highest quality remote coaching and digital fitness, nutrition, and health resources to help you achieve your goals. Due to the nature of our services, we maintain a strict refund policy to ensure fairness and consistency.
By purchasing any of our coaching services or digital products, you acknowledge and agree to the terms outlined below.
1. Refund Policy for Remote Coaching Services
1.1 No Refunds on Coaching Services
All remote coaching services, including personalized fitness programs, nutrition guidance, one-on-one coaching, and progress tracking, are non-refundable once payment has been processed. This policy applies to:
Monthly or recurring coaching subscriptions
One-time coaching packages
Custom training or nutrition plans
Once coaching has begun, refunds will not be issued due to the time, effort, and expertise invested in creating your program.
1.2 Exceptions for Refunds or Credits
Refunds or service credits may only be issued under the following circumstances:
Medical Exception: If you experience a medically diagnosed condition that prevents you from continuing the program, a partial credit may be issued upon receiving a valid doctor’s note.
Coach Cancellation: If Strength Culture United needs to cancel your program for unforeseen circumstances, you will receive a full refund or credit toward future services.
1.3 Subscription Cancellations
If you have a monthly coaching subscription, you may cancel at any time, but no refunds will be issued for the remaining days of the billing cycle.
To avoid future charges, cancellations must be made at least 3 days before the next billing cycle.
2. Refund Policy for Digital Products
2.1 No Refunds on Digital Products
All digital products, including but not limited to e-books, training programs, nutrition guides, meal plans, and online courses, are non-refundable and non-returnable once purchased. This policy exists because:
Digital products are instantly delivered upon purchase.
Intellectual property cannot be "returned" once accessed.
2.2 Unauthorized Purchases
If you believe your digital purchase was made fraudulently or in error, contact us immediately at info@strengthcultureunited.com. We will review the case, but we do not guarantee refunds for accidental purchases.
3. Chargebacks and Disputes
Filing a chargeback or dispute without first contacting us is considered a violation of our policy.
If you have any issues with your purchase, please reach out to us at info@strengthcultureunited.com so we can resolve the matter professionally.
Unjustified chargebacks may result in being banned from future purchases and possible legal action.
4. Contact Information
For refund inquiries or to discuss eligibility for an exception, contact us at:
📧 Email: info@strengthcultureunited.com
We appreciate your understanding and commitment to your fitness journey with Strength Culture United.